- What We Do
Your Intro
We bring your business technology together – IT, telecoms, connectivity and mobile – under one joined-up approach. Fewer moving parts, systems that work in harmony, and a partner who understands your business.
CloudFusion ensures your technology supports your goals, reduces friction, and helps your business grow – without unnecessary cost or complexity.
Webex
Bring calls, emails, live chat, WhatsApp and social channels into one unified platform for better customer conversations.
Daktela
Track agent performance, queues and customer interactions live, with dashboards and reporting that support better decisions.
Ipecs
Track agent performance, queues and customer interactions live, with dashboards and reporting that support better decisions.
- What we do
Key Benefits
Intro here for this section to explain
- What we do
What Cloud Fusion Evaluates
Daktela is built for organisations that manage complex customer interactions and need greater visibility, efficiency and control across every channel. It helps teams respond faster, work smarter and deliver consistent customer experiences at scale.
Omnichannel control
Smarter routing
Real-time insight
Agent efficiency
System integrations
Secure operations
Why Businesses Choose To Work With Cloud Fusion
With decades of collective experience supporting UK businesses, we know what works – and what doesn’t. That experience helps us provide business technology solutions that are reliable today and ready for whatever comes next.
Experience that counts
30+ years in technology and business
Direct access to Carl, not a sales agent
Direct access to Carl, not a sales agent
Fast, reliable support
2-hour response Service Level Agreement (SLA)
Transparent, simplified billing
Solutions designed for your business, not ours
Long-term partnerships
Long-term partnerships
Get a Free Tech Review
2-hour response Service Level Agreement (SLA)
- Expert Advice
Free tech review!
Book yours today.
Clear Tech Insight
See what’s helping your business – and what’s holding it back.
A straightforward review of your current setup, designed to give you clarity and understanding.
We promise every customer a clear picture of their technology. If your systems feel overcomplicated or harder to manage than they should, our Free Tech Review helps you understand what you have, what you’re paying for, and where things can work better. You’ll come away with clearer visibility, practical insight, and a better sense of how technology can support your business as it grows.
How it Works:
01: Understand your setup
We review your systems, licences, costs and connections.
03: Make spend clear
You see exactly where your money goes and what value you’re getting
01: Understand your setup
We review your systems, licences, costs and connections.
02: Identify friction and waste
We highlight what’s slowing things down or costing more than it should.
02: Identify friction and waste
We highlight what’s slowing things down or costing more than it should.
04: Practical next steps
Clear recommendations and a simple plan to support your business as it grows.
03: Make spend clear
You see exactly where your money goes and what value you’re getting
04: Practical next steps
Clear recommendations and a simple plan to support your business as it grows.
Frequently asked questions
What is Daktela used for in a business environment?
Daktela is an omnichannel contact centre platform that allows businesses to manage customer interactions across phone calls, email, live chat, messaging and digital channels from a single system. At CloudFusion, we use Daktela to help organisations streamline customer contact, improve response times and give teams better visibility across every customer touchpoint.
Is Daktela suitable for small and growing businesses?
Yes. Daktela works well for small teams and scales as your business grows. Whether you’re running a small customer support team or planning to expand into a larger contact centre operation, CloudFusion configures Daktela to match your current needs while allowing room to grow without unnecessary complexity or cost.
Can Daktela integrate with our CRM and existing systems?
Yes. Daktela integrates with many leading CRM and business platforms, allowing agents to access customer information in real time. We assess your existing systems and workflows and handle the integration process, ensuring data flows smoothly and supports better customer conversations and reporting.
Does Daktela support remote and hybrid contact centre teams?
Absolutely. As a cloud-based platform, Daktela is ideal for remote and hybrid working models. CloudFusion helps design secure, reliable setups that allow agents and supervisors to work from different locations while maintaining consistent performance, visibility and control.
Does CloudFusion provide implementation and ongoing support for Daktela?
Yes. We don’t just supply the software. CloudFusion manages the full lifecycle — from initial assessment and solution design through implementation, training and ongoing support. We continue to review performance and usage over time to ensure Daktela delivers real, measurable value for your business.
Ready to Simplify Your Technology?
Contact us today
Start with a free, no-obligation Tech Review and see where
your systems could work harder for your business.
