- Connectivity, Mobile, IT
Date
2024
Client
Party & Play Funhouse
Category
Multiple
Location
North-West
Party and Play Funhouse is the only indoor and outdoor play centre in the North West, offering fun and excitement for kids of all ages.
The Challenge
Party and Play Funhouse faced multiple challenges with their previous suppliers, including high costs from different vendors and feeling they weren’t getting value for money.
They experienced a lack of technical support with long SLA response times and struggled with an unstable internet connection and an unfriendly phone system that was difficult to manage. Their IT support was inadequate, with no SharePoint setup to efficiently share and manage files. Additionally, their business mobiles had outdated hardware and unsuitable plans. For energy services, they had multiple suppliers with very high costs and wanted a comprehensive review to reduce expenses.
- IT
- Connectivity
- Business Energy
- Mobile
The Solution
CloudFusion upgraded Party and Play Funhouse’s internet from FTTC to FTTP, ensuring a stable connection. They replaced the outdated phone system with the reliable Ericsson LG iPECS and iPECS One, which is user-friendly and includes features like voicemail-to-email, call recording, and marketing on hold. For IT support, CloudFusion implemented SharePoint for file sharing, enhanced cybersecurity, and email backup, while continuously maintaining their IT services. They also provided new business mobile hardware and more suitable call plans at a better price and contract term. Additionally, CloudFusion reviewed and optimised their energy contracts, offering better rates and helping the business save money for reinvestment in other areas.
The Results
Moving to CloudFusion has provided Party and Play Funhouse with numerous benefits, including the convenience of having a single provider with one affordable monthly cost. Their upgraded IT support is now more secure, complemented by enhanced hardware. The new, reliable phone system includes useful features like voicemail-to-email, ensuring that missed calls during peak times are efficiently managed. The improved internet connection prevents disruptions to the EPOS system in the café and ensures that calls through the cloud phone system are not missed. Additionally, by securing better business energy rates, they have achieved cost savings that can be reinvested in other areas of the business. The new mobile devices are more reliable and future-proof, further enhancing operational efficiency.
testimonial
- What Party & Play FunHouse said
“Easy and professional to deal with”.
